Airbnb service reports that it will apply a new intellectual customer assessment system to weed out potentially undesirable personalities. These include both people with obvious psychological deviations, and those who show the qualities of narcissism or mackeyelism. This will protect the lessors and protect their housing from unnecessary risk.
The basis during the analysis of customers is a tool based on artificial intelligence Trooly, which Airbnb bought back in 2017. What modernization was carried out, what algorithms do AI use, what are the selection criteria – all this is closed information. The official website states that the system processes “hundreds of signals”, such as data on past criminal records, fines for traffic violations, provocative publications in social networks.
It is difficult to say how effective a similar mechanism for predicting the behavior of new customers will be. But for Airbnb, the question is different – the service has been trying to minimize the problem of damage to housing by guests for many years, and therefore any means in solving the problem are good. Sometimes it’s better to play it safe and just refuse a suspicious candidate than to deal with the consequences of an error.
Source — Airbnb