Amazon listens to conversations of devices with ALEXA (3 photos)

In the process of working, the ALEXA assistant from Amazon is trained in the teams and requests coming from users. However, as experts found out, not only algorithmic techniques are used to increase the functioning of the digital assistant. Thousands of full -time and invited Amazon workers are listening to what users are talking about near devices with a voice assistant alexa.

Such an opportunity was not hidden by the company and was indicated in the technical documentation of ALEXA. However, the ordinary user was unlikely to suspect that conversations with ALEXA and ordinary home conversations could listen to Amazon.

Amazon listens to conversations of devices with ALEXA (3 photos)

ALEXA training is associated with a number of difficulties, such as different languages of communication, slang words, dialects and emphasis. Therefore, people who decrypt records and transmitting comments to the ALEXA development departments are involved in correcting the mistakes of the voice assistant. This is a traditional learning scheme that is used in Apple and Facebook and Google.

The problem with the records of conversations between users and Alexa is a possible leakage of confidential information. Among thousands of employees involved in decoding were both permanent and temporary workers. In addition, some conversations can allow users to identify or wear confidential information. The question of storage of records and the reliability of their protection from hacking hackers or unscrupulous staff also remains open.

Amazon listens to conversations of devices with ALEXA (3 photos)

As journalists learned, workers involved in the process of decryption are required to inform Amazon about suspicious conversations (homemade violence, rape, crime, etc.), so that the company timely reports incidents to law enforcement agencies. Also, employees have practiced exchange by unusual, comic records of users’ conversations among themselves in a special chat. There, they discussed incomprehensible illegible phrases and t.P.

The company officially stated the article of journalists from Bloomberg that the rules for working with records exclude the possibility of user identification, and in case of violation of the norms, the employees immediately dismissed. In addition, only a small number of records necessary to increase the efficiency of ALEXA was subjected to listening. All information is also protected by multifactorial authentication and encryption.

Source: Bloomberg.com, Theverge.com

Amazon listens to conversations of devices with ALEXA (3 photos)
In the process of working, the ALEXA assistant from Amazon is trained in the teams and requests coming from users. However, as experts found out, not only algorithmic techniques are used to increase the functioning of the digital assistant. Thousands of full -time and invited Amazon workers are listening to what users are talking about near devices with a voice assistant alexa.

Such an opportunity was not hidden by the company and was indicated in the technical documentation of ALEXA. However, the ordinary user was unlikely to suspect that conversations with ALEXA and ordinary home conversations could listen to Amazon.

Amazon listens to conversations of devices with ALEXA (3 photos)

ALEXA training is associated with a number of difficulties, such as different languages of communication, slang words, dialects and emphasis. Therefore, people who decrypt records and transmitting comments to the ALEXA development departments are involved in correcting the mistakes of the voice assistant. This is a traditional learning scheme that is used in Apple and Facebook and Google.

The problem with the records of conversations between users and Alexa is a possible leakage of confidential information. Among thousands of employees involved in decoding were both permanent and temporary workers. In addition, some conversations can allow users to identify or wear confidential information. The question of storage of records and the reliability of their protection from hacking hackers or unscrupulous staff also remains open.

Amazon listens to conversations of devices with ALEXA (3 photos)

As journalists learned, workers involved in the process of decryption are required to inform Amazon about suspicious conversations (homemade violence, rape, crime, etc.), so that the company timely reports incidents to law enforcement agencies. Also, employees have practiced exchange by unusual, comic records of users’ conversations among themselves in a special chat. There, they discussed incomprehensible illegible phrases and t.P.

The company officially stated the article of journalists from Bloomberg that the rules for working with records exclude the possibility of user identification, and in case of violation of the norms, the employees immediately dismissed. In addition, only a small number of records necessary to increase the efficiency of ALEXA was subjected to listening. All information is also protected by multifactorial authentication and encryption.

Source: Bloomberg.com, Theverge.com

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