In his appeal, Cook added that Apple does everything possible to make a cartographic service better, and said that 100 million iOS 6 users will be able to help her in this. Below is the full text of the apology Tim Cook.
“In Apple, we are trying to create world -class products that our consumers could use with maximum convenience. Having launched our new cards last week, we failed with this. We are very sorry for disappointing with this of our customers, and we are doing everything possible to improve cards.
The cards began to be made simultaneously with the launch of the first version of iOS. With the course of time, we were going to provide our customers with better cards with support for functions such as Turn-by-Turn navigation, voice integration, Flyover and vector cards. To do this, we had to create a new version of cards from scratch.
Apple Maps is already used by more than 100 million devices, and every day this number is growing. In just a week, iOS users have made about half a billion search queries in the new cards in new cards. The more our customers use our cards, the better they will become, and we greatly value the reviews received from you.
While we improve cards, you can try alternatives by downloading cartographic applications from the App Store-such as Bing, Mapquest and WAZE, or use Google or Nokia maps, passing on the corresponding websites and creating icons for these web applications on the home screen.
All that we do in Apple is aimed at making our products the best in the world. We know that you expect this from us, and we will work without stopping until the cards begin to meet extremely high standards “.
- The Verge